Guarantees & Warranties

At Hopkins Security, we take pride in the quality of our work. Whether it’s doors, windows, locks, bifold doors, or commercial installations, you can trust our professional workmanship and clear guarantees.

Window, Door & Glass Repair Guarantee

• Workmanship Guarantee: Repairs to windows, doors, locks, and hardware are covered.
• Existing Units: We cannot guarantee original units with age-related wear or manufacturing faults, but we always provide honest advice.
• Thorough Checks: We inspect for underlying faults or worn components during every repair.
• Replacement Advice: Older or poorly maintained doors/windows are assessed, and we advise on repair or replacement.

BIFOLD DOOR REPAIRS

If your bifold doors were not originally supplied or installed by Hopkins Security, our guarantee focuses on workmanship:

• Guaranteed Repairs: All work carried out by our engineers is covered.
• Fault Inspections: We check for underlying problems and recommend solutions.
• Honest Advice: If issues persist, we suggest the best repair or replacement options.

Manufacturer Warranties on New Parts

• Included Documentation: All new parts may include a manufacturer’s warranty, with certificates provided.
• Replacement Parts: If a part fails due to a manufacturer defect, you may be entitled to a replacement.
• Guidance: We help you navigate the warranty process for quick resolution.

Commercial Repairs Guarantee

We cover shopfronts, transom closers, floor springs, and office doors with the same high standards:

• Workmanship Guarantee: All commercial installations and repairs are guaranteed.
• Rapid Response: Emergency support for broken glass, faulty locks, or misaligned doors.
• Professional Advice: Older or bespoke systems are assessed with honest solutions provided.