FAQ’s

We repair all types of windows, including single and double glazing, uPVC, timber, and aluminium frames. Whether it’s a cracked pane, a jammed sash, or damaged frames, we restore your windows quickly and safely.

Yes! We specialise in bifold door repairs and realignment, including adjusting misaligned tracks, replacing faulty rollers, and ensuring smooth, secure operation for residential and commercial properties.

Absolutely. We offer lock repairs, replacements, and security upgrades for homes and businesses, including emergency lock services, to keep your property safe and secure.

We do both. If a part like locks, hinges, rollers, or glazing can be repaired cost-effectively, we will. Otherwise, we supply and fit replacement parts to restore full functionality.

Yes — we replace misted units, cracked panes, failed seals, and broken glass without replacing the entire window or door frame.

We repair and install Origin, Smart Visofold, Schüco, Cortizo, Sunflex, AluK, and Liniar (Alumina) systems, along with many other aluminium and uPVC window and door systems.

Yes. We repair commercial shopfront glazing, aluminium doors, transom closers, door floor springs, locks, hinges, and frames for offices, retail, and industrial buildings.

Yes — we offer emergency repairs for broken windows, doors, locks, and security issues, restoring safety and functionality quickly.

We aim to respond as fast as possible, often same-day for urgent issues like broken windows, doors, or security faults. Contact us to book a convenient time.

We cover South London, Surrey, Kent, and surrounding South East areas, including Croydon, Bromley, Sutton, Lewisham, Wandsworth, Greenwich, Reigate, Banstead, Guildford, and more.

Don’t see your area listed? Contact us today — we may still be able to help with repairs or installations in your location.

Yes. All our window, door, and bifold repairs are completed to the highest standard and come with a workmanship guarantee for your peace of mind.

Yes — all repair work carried out by Hopkins Security is guaranteed, even if we didn’t install the original unit. We always stand by the quality of our workmanship.

However, we cannot guarantee the existing window, door, frame, or hardware if the product itself has an underlying manufacturing fault or age-related wear. In those cases, we explain the issue clearly and advise on the best long-term solution.

During every repair, we check for underlying faults, worn parts, or components nearing failure. If we spot anything, we provide the most cost-effective solution before problems develop further.